Get in touch
For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.
Important Information ↓
You may return most new, unworn items within 30 days of delivery for a full refund.
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Although you should expect to receive your refund within four weeks of handing your package over to the return shipper (in many cases refunds happen much more quickly). This includes the transit time for us to receive your return from the shipper (5 to 10 business days), return processing once we receive the item (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How to return/exchange an item you bought from us
If you purchased an item from us and need to return it for a refund or exchange, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
How to return/exchange an item that someone else bought from us
If you’re returning or exchanging an item that someone else bought for you, please ship the item to us with the original packing slip, or a note with the original order number, or if you don’t have either, just include a note with the name of the person who purchased the product for you.
Returns and exchanges should be addressed to the following address:
This Farm Wife
171 N. Main Street
Sheridan, Wyoming 82801
We recommend that if you need to return an item to us (for a refund or an exchange) that you use a trackable shipping method such as UPS or FedEx. Since we’re not responsible for items lost or damaged in transit we feel it’s important to be able to track packages accurately.
We strive to ship all orders within 2-3 business days. We currently ship to addresses in the United States and around the globe. If you have issues with your order, please email us at firstname.lastname@example.org for assistance. Shipping to Hawaii and Alaska may incur a slightly higher shipping charge, which will be noted when you enter your shipping address during checkout.
International shipping can take a long time depending on the service you selected and the country we are shipping to. For all services, the United States Postal Service® hands the package off to the destination country's postal service at the border, and once they do it's entirely out of their hands. Although some services are faster than others, they all depend on the foreign postal service prioritizing the package within the country.
Not all countries have the same service policies as the United States, so some do not support end-to-end tracking. It’s common to see a package’s tracking status stop updating once it has left the USA, even though it’s still on its way.
Shipping internationally can also take a long time not only because of the distance involved and the amount of times the packages changes hands, but because your package might get caught in the destination country’s customs, where it's analyzed for whether the recipient owes taxes or duties for importing it. Customs is a country-specific issue, with every country having different laws and taxes, and unfortunately there's no way around it with international shipping.